World Bank Concept of Good Administration
A good administration refers to both the requirements of service without undue delay and access to appropriate service. The concept ‘effective administration’ is means that each department, agency, local authority, or other public body exercises its powers in accordance with the purposes and standards defined bylaw in an economical and efficient manner.
From a broader and political point of view, on the basis of five principles of good governance: openness, participation, accountability, effectiveness, and coherence, legal dedication of a right to good administration was established based on world bank’s reports in various unions and international organisations.
- Every person has the right to have his or her affairs handled impartially, fairly and within a reasonable time.
- Every person has the right to have the Community make good any damage caused by its institutions or by its servants in the performance of their duties.
- The right of access to information.
There are many aspects combined together that makes an administration good. The World Bank has laid certain principles in this context to conceptualise good administration, they include
- Setting objectives
- A dignified approach to protect personal dignity.
- Setting up monitoring systems.
- Promotion of citizen participation as a way of achieving greater transparency, democracy, equality, and sound administration, especially in relation to general decisions affecting groups of unknown people
- Enhancing transparency and accountability.
- Devising performance indicators
- Introducing assessment,
- Seeking the best ways of securing the best results
- Improved legitimacy
- Instrumental functions like protection of rights and interests and the promotion of good governance.
