Banking Codes and Standards Board of India (BCSBI)

BCSBI is an independent and autonomous body set up by RBI to ensure that comprehensive code of conduct for fair treatment of customers was evolved and adhered to. In substance the board has been set up to ensure that the common consumer of banking services is in no way in a disadvantageous position and really gets what he has been promised by the banks.
Member banks of the board have voluntarily agreed to abide by the provisions enumerated in the codes which have been drawn up for the benefit of customers. These are:
Code of Bank’s Commitment to Customers, and
Code of Bank’s Commitment to Micro and Small Enterprises.