Discuss the reasons for poor public service delivery in India. Also, suggest ways to make public service delivery more efficient.

November 8, 2023 October 27, 2024

Reasons for poor delivery outcomes:

Lack of effective monetary mechanisms.
Lack of grievance redressal mechanisms.
Absence of standardized service delivery protocols.
Jurisdictional overlap between implementing agencies.
Corruption and misappropriation of funds.
Lack of awareness among beneficiaries.
Lack of effective citizen charters.

Measures to improve efficiency:

Effective monitoring mechanisms (e-Samiksha, social audit).
Strengthening of Citizen Charter – proper drafting, implementation and awareness.
Effective grievance redressal mechanism (E.g. CPGRAMS).
Ensuring efficient delivery and accountability.
Developing Standardized delivery protocols.
Using e-governance in service delivery (Umang app).

Channelizing private agencies and NGOs in last mile service delivery (role of Akshay Patra foundation in providing mid-day meal).

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