Page-2 of Grievance redressal

Portal Santusht launched: To implement policies of Labour Ministry at grass root level

The Portal Santusht is an Implementation Monitoring Cell that was launched by the Ministry of Lobour and Employment in January 2020. The portal addresses delivery of public services, their transparency, accountability, schemes and policies at grass root level. Highlights The ..

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Nagpur Resolution adopted at regional conference organized by DARPG

On December 22, 2019, “Nagpur Resolution” was adopted during a Valedictory session of a regional conference organized by DARPG (Department of Administrative Reforms and Public Grievances). The conference was on “Improving Public Service Delivery” and was attended by officials from ..

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Consumer Affairs Ministry launches ‘Consumer App’ for registering grievances

Union Consumer Affairs Ministry launched a mobile app called ‘Consumer App’ to help consumers across the country to register their grievances online at the same time provide suggestions on several consumer-related issues. It is a step taken towards achieving the ..

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Rail Madad launched by Ministry of Railways to expedite & streamline passenger grievance redressal

Piyush Goyal, the Union Minister of Railways & Coal, has launched two new mobile apps – ‘Rail Madad’ and ‘Menu on Rails’ – to ease the travelling experience of the commuters. The Rail Madad app is aimed at expediting & ..

Maneka Gandhi launches online portal NARI for empowerment of women

Maneka Gandhi, the union minister of Women and Child Development (WCD), has inaugurated an online portal NARI in New Delhi for the empowerment of women. The portal – nari.nic.in – will provide easy access to information on government schemes and ..

Goa government launched an online Public Grievance Redressal System (PGRS)

Goa chief minister Manohar Parrrikar has launched an online Public Grievance Redressal System at the state secretariat on September 1, 2017. It is a single window online portal for citizens to register grievances towards any state government department. The system’s ..

Consumer Protection Act – UGC-NTA NET Political Science

The Consumer Protection Act of 1986 is a landmark legislation in India aimed at safeguarding consumer rights and interests. It establishes a framework for the resolution of consumer disputes and promotes fair trade practices. The Act has evolved over the ..