Telecom operators to compensate consumers by Rs 1 for call drop: TRAI

October 19, 2015

Telecom Regulatory Authority of Indian (TRAI) has made it mandatory for telecom operators to compensate consumers by Rs.1 for call drops with effect from 1 January 2016.
As per new TRAI rules

The compensation will be limited to three dropped calls in a particular day.
It is mandatory for telecom operators to send a message to the calling customer within 4 hours of the occurrence of call drop along with details of amount credited in his account.
In case of post-paid customers, the compensation details of the credit should be provided in the next bill.

What is Call drop?

Call drop occurs after voice call is interrupted or disconnected before it is completed after being successfully established.
Thus, it can be said that it represents telecom operator’s inability to maintain a successfully established call prior to their normal completion.
Reasons: Call drop may occur if signal strength of mobile tower of telecom operator goes below the minimum acceptable single to make a call.
It may also even occur due to interference created by bad environmental conditions and because of improper hard handoff if user is moving from one cell to another cell.

« Previous Post Next Post »