RailMadad wins Silver in National e-Governance Award

RailMadad, the grievance redressal portal of Indian Railways, has won the National e-Governance Award for excellence in providing citizen-centric delivery. The new unified portal of Indian Railways, used for grievance, inquiry, and assistance, was awarded Silver under Category II of National e-Governance Awards.

The National e-Governance Awards are presented by the Department of Administrative Reforms and Public Grievances (DARPG) annually, to promote e-Governance initiatives.