Q. What is the primary objective of the 'e-Jagriti Portal', recently mentioned in the news?
Answer:
To facilitate consumer dispute redressal
Notes: The Consumer Affairs Secretary advocates the infusion of artificial intelligence into the 'e-Jagriti' portal to expedite consumer court case resolutions. The portal, under the Department of Consumer Affairs, streamlines consumer dispute redressal through features like online case filing, fee payment, and AI-driven smart search for archived complaints. It integrates various grievance platforms, utilizing AI and ML technologies for voice-to-text conversions, metadata creation, and a virtual court facility, aiming to enhance efficiency and accessibility in consumer complaint resolution.