Punjab National Bank Integrates NCRP Solution for Cybersecurity

January 28, 2025

Recently, Punjab National Bank (PNB) made headlines by becoming the first Indian bank to implement Clari5’s National Cybercrime Reporting Portal (NCRP) Integration Solution. This integration represents advancement in the management of cybercrime complaints within the banking sector. The system connects seamlessly with the Indian Cybercrime Coordination Centre (I4C), facilitating real-time complaint management and enhancing fraud prevention measures.

Overview of the NCRP Integration Solution

The NCRP Integration Solution is designed to streamline the reporting and management of cybercrime complaints.
It connects various banking platforms, including Internet Banking, Mobile Banking, and ATMs.
This integration supports future enhancements for credit cards and central bank digital currencies (CBDC).

Key Features of the Solution

The system incorporates several innovative features.
Real-Time Lien with FIFO Logic prioritises complaints for quicker resolution. Smart Debit Freeze automatically locks fraudulent accounts based on predefined rules.
Customisable whitelisting protects critical accounts from unnecessary complaint processes.

Impact on Fraud Prevention

PNB’s adoption of this solution sets a new standard for the banking industry. It promises improved fraud detection and enhanced security measures. The system’s automated processes ensure data integrity and reliability, even during system outages.

Future Prospects for the Banking Sector

The success of the NCRP Integration Solution at PNB could encourage other banks to adopt similar technologies. This move aligns with the broader goal of creating a safer financial ecosystem in India. As cyber threats evolve, such integrations will be crucial for maintaining banking integrity.

Role of the National Cybercrime Reporting Portal

The NCRP, launched in 2019, allows reporting of all types of cybercrime incidents. It focuses on online child sex abuse material and provides various monitoring dashboards. The portal also features an automated chatbot for user assistance and a citizen financial cyber fraud reporting system connecting multiple banks and payment intermediaries.

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