India Wins ISSA Good Practice Award 2024

December 7, 2024

India has recently received the ISSA Good Practice Award for Asia and Pacific 2024, which was presented at the Regional Social Security Forum in Riyadh, Saudi Arabia. The Employees’ Provident Fund Organization (EPFO) was recognized for its innovative initiatives and also received five Certificates of Merit for its outstanding contributions.

Communication Channels

EPFO developed a comprehensive communication framework, which employs various tools such as webinars, SMS, emails, and social media. The initiative “Nidhi Aapke Nikat 2.0” involves district camps to educate members effectively.

E-proceedings

EPFO transitioned its judicial inquiry process to an online platform, which ensures transparency and fairness in handling cases. The digital approach has reduced delays in compliance processes.

Nidhi Aapke Nikat 2.0

This programme aims to bring EPFO services closer to the public, which is conducted on the 27th of every month. Members, pensioners, and employers can resolve grievances on-site, enhancing convenience.

Multilingual Call Centers

To cater to India’s linguistic diversity, EPFO established call centres in 12 regional languages. This initiative promotes inclusive grievance redressal. It allows members to communicate in their preferred language.

Prayaas Initiative

The Prayaas initiative aims to issue pension payment orders (PPOs) on the retirement day. This timely service enhances the experience for retiring employees. The number of PPOs issued is steadily increasing.

Digital Life Certificate

EPFO received special recognition for its Digital Life Certificate programme. Pensioners can submit life certificates digitally using Aadhaar-based biometric authentication. This innovation simplifies the process for pensioners . These awards highlight EPFO’s commitment to modernising operations and adopting best practices. The recognition serves as motivation for EPFO to continue improving member services.

GKToday Facts for Exams:
ISSA: The International Social Security Association promotes social security worldwide. It facilitates collaboration among social security institutions. ISSA aims to enhance social security systems globally through best practices.
EPFO: The Employees’ Provident Fund Organization manages provident funds for Indian workers. It ensures financial security post-retirement. EPFO also provides various services to support members throughout their employment.
Nidhi Aapke Nikat 2.0: This initiative brings EPFO services to remote areas. It operates monthly to resolve grievances on-site. The programme enhances accessibility and convenience for members and pensioners.
Digital Life Certificate: The Digital Life Certificate allows pensioners to authenticate their identity online. It uses Aadhaar-based biometric verification. This innovation streamlines the process for submitting life certificates.

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