HDFC Life launched ‘Neo’ a servicing bot for Twitter

The HDFC Life Insurance Company has launched ‘Neo’, that uses artificial intelligence for customer service. This is the second bot put in operation by HDFC Life, after the launch of SPOK, which was an email bot to answer customer queries. The Neo bot will be available 24/7 and has the capability to authenticate customers and give frequently sought details, like fund value, sum assured and premium amount.