Grievance Redressal Assessment and Index (GRAI) 2023
Dr. Jitendra Singh recently revealed the Grievance Redressal Assessment and Index (GRAI) 2023, which aims to enhance the handling of public grievances. The event also featured Shri V. Srinivas, Secretary of the Department of Administrative Reforms and Public Grievances (DARPG).
Purpose of GRAI
GRAI assesses the performance of various organizations in managing public grievances, which aims to identify strengths and areas needing improvement. The index is based on recommendations from the Parliamentary Standing Committee.
The DARPG developed GRAI. The first edition launched in June 2023, and evaluated 89 Central Ministries and Departments.
Key Assessment Areas
GRAI focuses on four main areas – Efficiency, Feedback, Domain, and Organisational Commitment. Each area is further divided into 11 specific indicators.
Data Collection Methodology
Data for the 2023 index was gathered from January to December 2023. The Centralized Public Grievance Redressal and Management System (CPGRAMS) provided the necessary information.
GRAI offers valuable vital information about the grievance handling process. It aims to promote accountability and improve service delivery across government departments. The index serves as a tool for continuous improvement in public service.
Important Facts for Exams:
- GRAI: The Grievance Redressal Assessment and Index was launched in June 2023. It evaluates the performance of 89 Central Ministries and Departments in handling public grievances.
- DARPG: The Department of Administrative Reforms and Public Grievances is responsible for developing GRAI. It aims to enhance accountability and improve public service delivery across government organisations.
- CPGRAMS: The Centralized Public Grievance Redressal and Management System collects data for GRAI. It provides crucial vital information about grievance handling processes in various government departments.
Month: Current Affairs - November, 2024
Category: Reports & Indexes Current Affairs