E-Daakhil Portal

November 29, 2024

The E-Daakhil portal is now available in every state and union territory of India, occurred in Ladakh on November 22, 2024. This initiative aligns with the Consumer Protection Act 2019, effective from July 20, 2020, which emerged during the COVID-19 pandemic, offering a quick and affordable way for consumers to file complaints online.

What is E-Daakhil?

E-Daakhil is an online platform for consumers, which allows users to file complaints with consumer forums remotely. Users can register, file complaints, pay fees, and track cases from home. The system is designed to be paperless and transparent.

Launch and Expansion

The National Consumer Dispute Redressal Commission launched E-Daakhil on September 7, 2020. By the end of 2023, it expanded to 35 states and union territories. The recent launch in Ladakh completed the pan-India rollout.

E-Daakhil has achieved important success. In one case, the Sambalpur District Commission ruled in favour of a complainant regarding a faulty electric scooter. The complainant received compensation. In another instance, the Andaman District Commission resolved a double payment issue for fuel, ordering a refund with interest.

Future Developments

The government plans to introduce “E-Jagriti.” This new system will simplify the filing and tracking of consumer cases, which aims to enhance communication between parties and reduce delays. E-Jagriti will work alongside E-Daakhil to improve the justice system for consumers.

User Statistics

Over 2,81,024 users have registered on the E-Daakhil portal. A total of 1,98,725 cases have been filed. Out of these, 38,453 cases have been resolved. E-Daakhil’s nationwide availability aims to transform consumer rights in India. The Department of Consumer Affairs is committed to enhancing the platform continuously.

Important Facts for Exams:
E-Daakhil: E-Daakhil is an online platform for consumers to file complaints. It simplifies processes by allowing users to register, file complaints, and track cases from home.
National Consumer Dispute Redressal Commission: The National Consumer Dispute Redressal Commission launched E-Daakhil on September 7, 2020. It aims to facilitate consumer rights and expedite the complaint resolution process.
E-Jagriti: E-Jagriti is a forthcoming system designed to enhance consumer case management. It will simplify filing and tracking while improving communication and reducing delays in dispute resolution.

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