DoT, Telcos Develop Mechanism to Block Spoof Overseas Calls

May 27, 2024

Together with mobile operators, the Department of Telecommunications (DoT) has set up a new method to spot and block fake international calls that show Indian phone numbers. This step was taken because many people have complained about getting scam calls from people saying they were police officers, FedEx workers, or even officials from the Department of Telecom (DoT) and the Telecom Regulatory Authority of India (Trai).

What is Spoof Calls?

Spoof foreign calls are made from outside of India, but the caller’s number is changed to look like it is from India. Criminals online have often used this trick to commit different crimes, like financial theft and pretending to be someone in charge.

What are the Steps taken by the DoT?

In order to fix this problem, the DoT has told telecom providers that they need to block these fake calls. Indian users can’t get these fake calls with changed caller line identities (CLIs) because systems have been made to stop them. This system used to only block foreign calls that used fake Indian landline numbers, but it has now been expanded to include calls from mobile phones as well.

Further Safety Measures and User Protection

Along with blocking spoof calls, the DoT supports other safety-focused projects for telecom users as part of the larger Digital India goal. This includes places like the Sanchar Saathi site and the Chakshu facility where people can report messages they think are fake. Additionally, artificial intelligence is a very important part of these efforts because it helps to better identify and stop scams.

More About Artificial Intelligence (AI) in Telecommunications

AI can spot fraud in real-time by looking for trends that don’t make sense.
It automatically optimizes the network by changing settings to provide better service.
AI makes predictive maintenance possible by predicting when technology will break down, which cuts down on downtimes.
AI improves customer service by making virtual helpers and chatbots that are available 24 hours a day, seven days a week.
Machine learning systems suggest personalized services to users, which makes them more interested.
AI quickly translates and transcribes communications in multiple languages, which makes doing business around the world easier.
It keeps an eye on the network equipment to stop data breaches.
Robotic process automation powered by AI makes the bills and compliance processes more efficient.
It makes better use of resources by figuring out how data traffic will move.
AI improves route planning in network traffic to cut down on delays and traffic jams.

These cutting-edge AI apps are changing the telecoms industry by making it more efficient, safer, and more customer-friendly.

« Previous Post Next Post »