TRAI Introduces New Telecom Regulations
The Telecom Regulatory Authority of India (TRAI) has introduced amendments to enhance consumer protection in the telecom sector. The Telecom Consumers Protection (Twelfth Amendment) Regulations, 2024, and the Telecommunication Tariff (Seventieth Amendment) Order, 2024 were published recently, aim to improve the experience for consumers while ensuring fair practices among service providers.
Consultation Process Overview
On 26th July 2024, TRAI released a consultation paper to assess the existing Telecom Consumer Protection Regulations, 2012. The paper addressed various issues, including tariff choices, the validity of vouchers, and voucher denominations. An Open House Discussion took place on 21st October 2024, allowing stakeholders to voice their opinions and concerns.
The new regulations introduce a Special Tariff Voucher (STV) specifically for Voice and SMS services. This initiative aims to provide more options to consumers, particularly benefiting elderly and rural customers.
Extended Validity Period
The validity period for STVs and Combo Vouchers (CVs) has been increased from 90 days to 365 days. This extension is designed to offer greater flexibility and convenience to consumers, allowing them to use their vouchers at their own pace.
The requirement for colour coding physical vouchers has been abolished. This change reflects the growing trend of online recharges, making it easier for consumers to navigate their options without confusion.
Changes to Top-Up Vouchers
The previous restriction on top-up vouchers, which limited them to denominations of ₹10 and its multiples, has been removed. However, consumers will still have access to at least one ₹10 top-up voucher, ensuring affordability remains a priority.
The amendments align the definitions of STVs and CVs with the latest regulations. Detailed explanatory memorandums accompany the new regulations and orders, providing clarity on the changes implemented.
GKToday Notes:
- Telecom Consumers Protection Regulations: This set of regulations was first introduced in 2012. The Twelfth Amendment aims to enhance consumer rights and improve service provider accountability.
- Open House Discussion: This forum allows stakeholders to discuss regulatory changes. It encourages transparency and enables consumers and providers to voice their concerns and suggestions.
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Month: Current Affairs - December, 2024
Category: Economy & Banking Current Affairs