New Consumer Protection Apps Launched in 2024

On National Consumer Day 2024, the Department of Consumer Affairs introduced three innovative applications aimed at enhancing consumer protection. These apps focus on combating deceptive online practices known as dark patterns, which can mislead consumers.

Jago Grahak Jago App

The Jago Grahak Jago App serves as a vital resource for consumers, which provides essential information about various e-commerce platforms. Users can receive alerts regarding potentially unsafe websites. This app aims to empower consumers by increasing awareness of online shopping risks.

Jagriti App

The Jagriti App is designed for proactive consumer engagement, which enables users to report websites suspected of employing dark patterns. Consumers can easily submit complaints about unfair or deceptive practices. These reports will be forwarded to the Central Consumer Protection Authority for investigation and action.

Jagriti Dashboard

The Jagriti Dashboard complements the other two apps by offering a comprehensive overview. It aggregates data from reports submitted through the Jagriti App. This dashboard will help authorities track trends in consumer complaints. It aims to provide vital information about the prevalence of dark patterns across different platforms.

Importance of Consumer Awareness

Consumer awareness is crucial in ‘s digital age. About online risks can help individuals make informed decisions. These apps are part of a broader initiative to educate consumers about their rights. Increased awareness can lead to more responsible online behaviour.

The launch of these apps signifies a commitment to consumer protection. They represent a step towards more transparent online practices. By utilising technology, the government aims to create a safer e-commerce environment. Enhanced consumer confidence can drive growth in the digital marketplace.

GKToday Notes:

1. Jago Grahak Jago App: This app provides vital information on e-commerce platforms. It alerts users about potentially unsafe websites. It aims to empower consumers with knowledge and awareness.
2. Jagriti App: The Jagriti App allows users to report deceptive online practices. It facilitates consumer engagement in identifying dark patterns. Reports are sent to the Central Consumer Protection Authority for action.
3. Jagriti Dashboard: This dashboard aggregates data from consumer reports. It provides vital information about trends in complaints related to dark patterns. It aids authorities in understanding the prevalence of these practices.

Month: Current Affairs - December, 2024

Category: Government Schemes Current Affairs