Assam Launches State Commission for Right to Public Services

December 3, 2024

The Assam State Commission for Right to Public Services was recently launched by Chief Minister Himanta Biswa Sarma in Guwahati. The aim of the commission is to enhance accountability in public services. A manual detailing the appeal process for public service rights was also introduced, and the Commission’s official website was revealed to facilitate access to information.

Importance of Technology

Technology plays an important role in promoting accountability. The Chief Minister emphasized that good governance relies on citizens understanding their rights. Efficient service delivery is a government responsibility. The use of technology can streamline processes and improve transparency.

Madhya Pradesh was the first state in India to introduce the Right to Public Service Act in 2010. Assam followed with its version in 2012. The Act has been updated in 2019 and again in 2024 to enhance its effectiveness, which reflects the state’s commitment to improving public service delivery.

Seva Setu Platform

The Seva Setu platform classifies 725 services as citizen rights, which encompasses 64 government departments and three autonomous councils. The platform establishes clear timelines for service delivery. Since its launch, over 1.56 crore applications have been submitted, with a resolution rate exceeding 90%.

The Right to Public Service Act is now operational in 34 states. It works alongside the Right to Information (RTI) Act. Together, these laws empower citizens to access essential services and information effectively.

Leadership of the Commission

Sujoy Lal Thaosen, a retired IPS officer, has been appointed Chief Commissioner. Ranjan Kumar Chakraborty and Bimal C. Oswal will serve as members of the Commission. Their leadership is expected to drive the implementation of these reforms.

The Chief Minister urged officials to promote awareness about citizens’ rights. Active engagement with the public is essential for effective governance. Assam aims to set a benchmark for excellent service delivery.

Important Facts for Exams:
Seva Setu: Seva Setu is a digital platform in Assam. It classifies 725 services as citizen rights. The platform enhances transparency and efficiency in service delivery across various departments.
Right to Public Service Act: The Right to Public Service Act ensures timely access to government services. It originated in Madhya Pradesh in 2010. Assam adopted its version in 2012, with subsequent updates.

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