Swiggy and IRCTC Partner to Deliver Food on Indian Railways

March 7, 2024

In a significant move to enhance the travel experience for passengers, online food ordering and delivery platform Swiggy has partnered with the Indian Railway Catering and Tourism Corporation (IRCTC) to deliver pre-ordered meals on trains. The Memorandum of Understanding (MoU) was signed on March 5, 2024, between Sanjay Kumar Jain, Chairman and Managing Director of IRCTC, and Rohit Kapoor, CEO of Swiggy Food Marketplace, in the presence of senior officials from both organizations.

Pilot Launch and Expansion

The service will initially be available at four railway stations – Bangalore, Bhubaneswar, Visakhapatnam, and Vijayawada – starting from March 12, 2024. In the coming weeks, the service is expected to expand to 59 additional city stations across the country, providing passengers with a wider range of food options during their journeys.

Addressing Challenges in Train Travel

One of the primary challenges faced by passengers during extended train journeys is the lack of diverse culinary options. Through this partnership, Swiggy aims to address this issue by delivering good-quality, warm meals directly to passengers’ seats from its extensive network of restaurant partners. This initiative is expected to transform train travel into a more convenient and enjoyable experience for passengers.

IRCTC’s Commitment to Passenger Comfort

IRCTC has been focusing on exploring new ways to make train journeys comfortable and convenient for the billions of passengers who travel on Indian railways every year. He expressed confidence that the partnership with Swiggy will bring more convenience and food options to passengers, making their journeys more memorable.

Swiggy and IRCTC are hopeful that the new service will receive a positive response from both passengers and restaurant operators on the initial routes. If successful, the partnership may lead to the expansion of food delivery services to more stations and newer routes in the future.

Food Delivery Process and Support

To ensure the quality and freshness of the delivered meals, Swiggy will pack the food in insulated bags. The company’s delivery partners will reach the designated platform a few minutes before the scheduled delivery time, hand over the food to the customer, and mark the order as delivered. Swiggy’s support agents will be trained in resolution processes, gratification, and cancellation policies to ensure smooth operations and maximum comfort for passengers. The support agents will also be equipped to connect with restaurants and delivery partners based on the order status and the nature of any customer issues that may arise.

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