Toll free number '1037' for registering telecom complaints coming soon: DoT

November 27, 2013

A new toll free telecom consumer grievances helpline with a special number ‘1037’ will soon be made available to subscribers across the country to register their telecom related complaints.

At present, a subscriber has to call customer care centre of the service provider to lodge a complaint. Customers can go to nodal officers and finally to the appellate authority in case of unsatisfactory reply. More often than not subscribers fail to get satisfactory resolution of their complaints.

According to the Department of Telecom (DoT), short code ‘1037’ has been allocated to the Public Grievances Cell in the Department of Telecom (DoT) headquarters in New Delhi as a telecom consumer grievances helpline. In 2009, the Supreme Court had held that section 7B of the Indian Telegraph Act of 1885 barred a consumer from seeking remedy under the consumer act. The complaint thus remained limited between the subscriber and the telecom company. The new number will bring subscriber grievances into the notice of DoT.

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