PNB ranked first among public sector banks in implementation of reforms agenda

The BCG-IBA report titled ‘EASE Reforms for Public Sector Banks’ has measured the performance of each Public Sector Bank (PSB) on 140 objective metrics across six themes, including customer responsiveness, credit off-take, and digitization. As per report, the Punjab National Bank (PNB) with a score of 78.4 out of 100 has been ranked first in the EASE (Enhanced Access & Service Excellence) index, followed by BoB (77.8), SBI (74.6), Oriental Bank of Commerce (69), Canara Bank (67.5) and Syndicate Bank (67.1). PNB has shown strong performance in parameters such as customer responsiveness, responsible banking, credit off-take and financial inclusion.